FAQ

Zoom Zoom Storage wants its clients to know how the storage process works, so they can experience a strews free self-storage experience.
Checkout the answers to some of our most commonly asked questions.

  • Do I need to reserve a unit ahead?

    With Zoom Zoom Storage, it is not required to make a reservation, but, it’s a good idea to call in advance to ensure the size of the unit required is available. And, it will save time on the day of move-in.

  • What sizes of self-storage units do you have?

    Our unit sizes range from 4×5 20 square feet to 20×20 400 square feet. To find out the cost of each unit, please reach out to one of our management team members they will be happy to assist.

  • What is the difference between indoor and outdoor units?

    Indoor units are protected from the elements and are located mostly on the upper level floors and typically are smaller sized units. Outdoor units are on the main level and provide an easy drive-up access, ideal for vehicle storage.

  • Does Zoom Zoom provide a lock or have a copy of my key?

    Zoom Zoom has a safety policy in place and requires a disc lock to secure the unit, you can purchase a lock on site, or bring your own disc lock. You keep the keys!

  • Am I renting the space as a lease or month to month?

    There is no lease with Zoom Zoom. We provide a User Agreement outlining policies. You can also renew your rent on a weekly basis and pay every 4-weeks for convenience.

  • Will Zoom Zoom email me an invoice?

    No. We provide invoices upon request, we give you the opportunity authorize payment in advance with credit card or payment online.

  • Can your staff assist with my move?

    Regrettably, our staff cannot assist you. Yet, we provide complimentary use of dollies. As well, we can recommend a couple of reliable movers for professional moving. Or you can always rent a truck and utilize the help of your friends and family members.

  • Will you accept a courier package for me even if I am not there?

    Yes, we will gladly accept courier deliveries with a signed waiver.

  • Do you offer insurance?

    Yes. There is $25k insurance coverage on all units with a $500 deductible.

  • Do I have 24-Hour Access?

    You can access your unit 7 days per week and 365 days of the year. Access to your unit is never restricted.

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Contact

Zoom Zoom Storage - Thornhill

337 John Street. Thornhill, ON
L3T 5W5 - Canada

905-482-1821

905-709-3730

thornhill@zoomzoomstorage.com

Zoom Zoom Storage - Brampton

150 Clark Blvd. Brampton, ON
L6T 4Y8 - Canada

905-593-2623

905-454-4848

brampton@zoomzoomstorage.com

Zoom Zoom Storage - Markham

800 Rodick Rd. Markham, ON
L6G 1E4 - Canada

289-469-5571

905-474-9669

markham@zoomzoomstorage.com

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