FAQ

Zoom Zoom Storage wants its clients to know how the storage process works, so they can experience a stress free self-storage experience.
Checkout the answers to some of our most commonly asked questions.

Questions About Units

First Steps

With Zoom Zoom Storage, it is not required to make a reservation, but, it’s a good idea to call in advance to ensure the size of the unit required is available. And, it will save time on the day of move-in.

Our unit sizes range from 4×5 20 square feet to 20×20 400 square feet. To find out the cost of each unit, please reach out to one of our management team members they will be happy to assist.

Indoor units are protected from the elements and are located mostly on the upper level floors and typically are smaller sized units. Outdoor units are on the main level and provide an easy drive-up access, ideal for vehicle storage.

Yes. We have climate-controlled units that are regulated to 10 degrees Celsius.

Yes. Some units have a low voltage power supply so that you can charge your car battery in the colder season. But, there are not power outlets in all units.

Ceiling height ranges from 8-12 feet and is location specific.

Zoom Zoom has a safety policy in place and requires a disc lock to secure the unit, you can purchase a lock on site, or bring your own disc lock. You keep the keys!

Regrettably, our staff cannot assist you. Yet, we provide complimentary use of dollies. As well, we can recommend a couple of reliable movers for professional moving. Or you can always rent a truck and utilize the help of your friends and family members.

Yes, we will gladly accept courier deliveries with a signed waiver.

Accounts & Billing

There is no lease with Zoom Zoom. We provide a User Agreement outlining policies. You can also renew your rent on a weekly basis and pay every 4-weeks for convenience.

No. We provide invoices upon request, we give you the opportunity authorize payment in advance with credit card or payment online.

Yes. There is $25k insurance coverage on all units with a $500 deductible.

Rent is always due by your due date. Penalties &/or late fees will incur as per the User Agreement; the Terms & Conditions will be fully explained prior to your signature.

Facility Details

You can access your unit 7 days per week and 365 days of the year. Access to your unit is never restricted.

Our office hours are Monday to Friday 8:30am – 6:30pm and Saturday and Sunday 9:00am to 5:00pm. Please check each location as hours may vary by location.

During office hours one of our management team members are available to provide in-person customer service inquiries. As access hours are 24-hours our clients can access their storage unit any time.

During office hours one of our management team members will be more than happy to answer the rest of your questions.

Ready to get started?

Secure Storage Solutions

With three convenient locations, and top-of-the line service, Zoom Zoom is your number one choice for clean and secure storage solutions.